This guide is to help the GV community with all aspects of commenting on Global Voices and other GV websites.
Comments on GV main are automatically moderated through Disqus, a comment moderation tool.
Disqus is a great tool but once in a while a comment that shouldn't be on the site manages to slip through. If you notice a comment on Global Voices that was approved by Disqus that contains hate speech, obscenity, or personal attacks, please contact the news editor or managing editor immediately.
Commenters in the Global Voices community are asked to follow these guidelines, to ensure their comments are not incorrectly identified as spam, or deleted for inappropriate content:
- Do not submit your comment more than once or it may be identified as spam;
- Please treat others with respect. Comments containing hate speech, obscenity, and personal attacks will not be approved;
- If you spot a comment mentioning a mistake in the post that eneds correcting, speak with your editor. Changes may have to be requested via your editor (using this form), to ensure translations of the post are also amended.
- You can use comments as a way to respond to other commenters on posts that you have written, to discuss any issues or queries raised. But if you get comments that upset you, the first thing to do is keep your cool!
- Contact your editor if you are unhappy with any comments;
- Remember, posts on Global Voices are often about complex political subjects that invite commentary from a range of different perspectives. It's unlikely you'll be able to please everyone with everything you write.
Dealing with Comment Problems / Trolls
Did you receive a nasty comment on a post you wrote? Unfortunately, not everyone on the internet is equally pleasant, and sometimes individuals will latch on to a blogger or group of bloggers and do everything they can to make them mad.
In Internet slang, a troll is someone who posts controversial, inflammatory, irrelevant or off-topic messages in an online community, such as an online discussion forum or chat room, with the primary intent of provoking other users into an emotional response or to generally disrupt normal on-topic discussion.
There is one piece of advice that nearly anyone who has dealt with trolls tends to agree on: Don't feed them. Or in the words of a “Bloggers’ Code of Conduct” proposed by Tim O'Reilly: “Ignore the trolls”.
Very little can be gained from engaging a troll in conversation because the primary intent of their commenting is to bother you. The more you try to win the argument, the worse it gets.
The best thing you can do is:
- Ignore it;
- Discuss the issue with your editor or managing editor what can be done to remove the comments if necessary.
- If you do respond, your key priority should be to correct facts and nothing more.
Trackbacks and Pingbacks
There are ton of spam blogs and sometimes they are well-camoflauged. We will need to check one by one if you don't know the site can be trusted.
If a pingback or trackback looks it comes from a dubious website, then it probably is not made by a human and it would be better to refuse the pingback.
A good way to check is to see whether there is an “about” page, or whether all articles appear to be taken from other sources.
If your Lingua site is using Disqus, to moderate pingbacks you need to click on all comments under the comments tab.